FAQ

Booking an appointment is simple. You can:

• Provide your brief information on our Contact Us page, and our team will get in touch with you.
• Call our office during business hours, and our staff will help you schedule.

Contacting your Wellness Guides is easy. You can:

• For all emergencies, always call 911 or go to the nearest emergency room.
• Send a message through the patient portal. (Our providers check messages frequently throughout the day during regular business hours.)
• Reach out to our staff for assistance.

Yes. All patient information is protected by HIPAA regulations. We prioritize your privacy and confidentiality in every interaction.

We’re happy to offer same-day appointments whenever our providers’ schedules allow. Our staff will be happy to help.

No, we do not take walk-ins.

Yes, we do. Your first appointment is usually in person, though exceptions may be made in certain cases. For patients prescribed controlled substances (such as stimulants or benzodiazepines), at least one in-person visit per year is required. Telehealth appointments simply require a stable internet connection — please note that visits cannot be conducted from a moving vehicle.

A parent must be present for a minor’s appointment, and the minor patient must also be present for the appointment.

We understand that schedules can change. Since your appointment time is set aside just for you, we ask that you let us know at least 24 hours in advance (during business hours) if you need to cancel or reschedule. This helps us offer that time to another patient who may be waiting. Missed appointments or late cancellations are subject to a $50 fee (Medication Management) and an $85 fee (Therapy).